Shipping policy

SHIPPING INFORMATION
At Cervalo, we are dedicated to delivering your order as quickly and efficiently as possible. We know you’re eager to start your journey to a pain-free life, which is why we’ve optimized our logistics to serve the North American market.

1. Fast Order Processing
We don’t like waiting, and we know you don’t either. That’s why we guarantee that all orders are processed and dispatched within 24 hours of purchase (Monday - Friday). Once your order is on its way, you will receive a confirmation email with your personal tracking number.

2. Shipping Rates
To keep things simple and transparent, we offer FREE Tracked Shipping on all orders. No hidden fees, no surprises at checkout—just professional service delivered to your door at no extra cost.

3. Estimated Delivery Times
We use premium shipping lines to ensure your CervaCare™ arrives safely and swiftly.
Shipping time: 6 - 11 Business Days
Please note: While 95% of our orders arrive within this timeframe, occasional delays may occur due to customs processing or local postal service peaks. We appreciate your patience.

4. Real-Time Tracking
Every single order is shipped with a tracking number. You can monitor your package's journey from our warehouse to your doorstep directly through our "Track Your Order" page.
Note: It may take 24-48 hours for the tracking information to update in the carrier's system after you receive your code.

5. Missing or Delayed Packages
If your package hasn't arrived within 15 business days, please contact us immediately at support@cervalo.com. Our dedicated support team will investigate with the carrier and ensure you either receive your product or a full refund. Your peace of mind is our priority.