FAQs
We’ve put together answers to the most common questions our customers ask.
ORDERS & SHIPPING
We carefully inspect and pack every order within 24 hours of receiving payment. Once dispatched, delivery typically takes between 3 and 7 business days, depending on your destination and local courier efficiency.
As soon as your package is on its way, we will send you a shipping confirmation email containing a tracking link. You can use this link to check the real-time status of your delivery. If you haven't received your tracking info within 5 business days, please get in touch with us.
Occasionally, carriers mark packages as delivered a bit early or place them in a secure location around your property. We recommend checking with your neighbors or your local post office first. If your package still hasn't arrived after 48 hours, please reach out to our team so we can assist you.
Please contact us immediately with your order number and the corrected address. If your order has not been processed for shipment yet, we will update it right away. However, if the package has already been dispatched, you will need to contact the courier directly to reroute the delivery.
RETURNS & REFUNDS
Your peace of mind is our priority. Every purchase of our pain relief products is backed by our comprehensive 30-Day Money-Back Guarantee. If you don’t experience noticeable relief after using the product consistently, simply reach out to us within 30 days of your purchase for a full refund. You can find complete details on our dedicated Refund Policy page.
Return shipping costs are the responsibility of the customer, and our support team will provide you with the correct return address. However, if your product arrives defective or incorrect, you do not need to send it back—simply let us know, and we will arrange a free replacement for you immediately.
If your item is faulty or isn't operating as intended, please contact our support team with a brief explanation and, if possible, a short video showcasing the issue. We will quickly review your request and send you a brand-new replacement at no extra charge.
Yes, absolutely. We want you to try our products risk-free. You can return an opened item as long as you have used it consistently for its intended purpose and are requesting a refund under the terms of our 30-day performance guarantee.
Once your return package arrives at our facility, our team will inspect and verify the contents. After approval, your refund will be automatically processed and credited back to your original payment method within 2 to 7 business days.
PRODUCT USE & TROUBLESHOOTING
If your massager isn't performing as expected, please try these quick troubleshooting steps:
• Try using a different cable and power adapter (ensuring a 5V3A output or higher).
• Test the device by plugging it into a reliable power bank to rule out outlet issues.
• Double-check that all power connections are firmly and securely plugged in.
If the issue continues after trying these steps, please send us a short video of your CervaCare, and our team will gladly assist you further.
Yes, absolutely. Our devices are specifically engineered for daily use to help you manage neck discomfort and tension consistently. For the best and safest results, please follow the operational guidelines outlined in the provided user manual.
Not at all! The CervaCare neck massager is designed to be plugged in during use and does not contain a rechargeable battery. This intentional engineering ensures a constant, powerful energy supply for optimal heat and massage performance throughout your entire session. Furthermore, removing the internal battery eliminates any safety risks associated with having a battery directly under your head and neck, delivering a much safer, lighter, and more reliable therapeutic experience.
To operate your CervaCare correctly, please follow these simple steps:
1. Plug the device directly into a wall outlet or a high-capacity power bank.
2. Press and hold your desired mode button for 5+ seconds to activate it.
3. Press the button again to easily adjust the intensity level.
You can freely activate and customize each individual mode to fit your personal comfort.
Yes, you can safely integrate the CervaCare neck massager into your daily routine multiple times. However, we highly recommend limiting each session to a maximum of 30 minutes to prevent muscle overstimulation and ensure the most effective recovery process.